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NEED A HAND?

Contact Us

+447492224079

75 Shelton Street Covent Garden
WC2H 9JQ 

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FAQ

Frequently Asked Question

  • Are your products high quality?
    Absolutely! We take pride in offering high-quality products that justify our pricing. We manufacture our own products to ensure the process is smooth as well as maintain high standard for our large audience
  • Who to ask if i got questions, not answered here ?
    Please feel free to message Contact@theboldroots.com or our Dm via Instagram for faster response , we're happy to help you out!".
  • Do you offer Cash on Delivery (COD) service?
    Yes, we do offer Cash on Delivery service for your convenience.
  • How long does it take to receive my order?
    Orders typically take between 24 hours to 7 business days to process and deliver, depending on traffic and the nature of the apparel ordered.
  • How do I get notified about new drops and special offers?
    All our social media followers receive special treatment and are notified via Telegram about new drops. Additionally, they can participate in the creative process by voting for the next drop.
  • How can I pay for my order?
    Currently, all orders above 200 dh are to be wired via CIH bank or any other bank before being processed. We are working on integrating debit card payments soon.
  • Do you ship internationally?
    Yes, we ship worldwide via DHL and Aramex. For orders generated from Morocco, shipping is available via Cathedis and Amana. Orders above 500 dh within Morocco qualify for free shipping.
  • How can I track my order?
    Once your order has been shipped, you will receive a tracking number via email or SMS to track your package.
  • What are flash drops?
    Flash drops are limited edition releases that we casually announce via Instagram stories.
  • Do you participate in events?
    Yes, we participate in various events locally in Morocco. We sometimes offer special deals and limited editions exclusively at these events before releasing them to the public
  • What if I want to collaborate with your brand?
    If you would like to collaborate with our brand, please contact our sales team via email. We collaborate with artists from around the world and locally, and we value creative partnerships.
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