Questions Fréquemment Posées
You can track your order by logging into your account and going to the "My Orders" section. Click on the order you want to track and you will see the real-time status of your delivery.
You will also receive email notifications at each step of the delivery process.
We accept the following payment methods:
All transactions are secured with SSL encryption.
Delivery times vary depending on your location:
Orders placed before 2 PM are processed the same day.
We offer a 30-day return policy from the date of delivery. Items must be unused, in original packaging, and with all tags attached.
To initiate a return, contact our customer service or use the return form in your account.
Refunds are processed within 5-7 business days after we receive the returned item.
Creating an account is easy and takes just a few minutes:
Having an account allows you to track orders, save addresses, and get exclusive offers.
Yes, you can cancel or modify your order within 1 hour of placing it. After this time, the order enters our fulfillment process and cannot be changed.
To cancel or modify, contact our customer service immediately at support@boldroots.com or call our hotline.
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by destination.
You can check if we ship to your country during checkout by entering your address.
Please note that international orders may be subject to customs fees and import duties.
Our customer support team is available to help you:
Absolutely. We take data security very seriously:
Your privacy is our priority and we never share your information with third parties without your consent.
Yes, we offer competitive pricing for bulk orders:
For larger orders or custom requirements, please contact our business team at business@boldroots.com for a personalized quote.