Shipping Policy

Shipping Policy — BOLD ROOTS®

Effective Date: 1 December 2025

Website: boldroots.us

Email: contact@theboldroots.com

Location: Casablanca, Morocco

At Bold Roots®, we operate through exclusive limited drops and small-batch production. Please review our shipping policy carefully before placing your order.

1. Order Processing Time

In-Stock Items

Orders are typically processed within 48–72 hours.

However, during high-demand drops, processing times may be extended.

Limited Drops & High-Volume Releases

Due to the nature of exclusive launches, orders may require additional preparation time for:

Quality control
Packaging
Volume management

Processing delays during major drops are normal and do not qualify for refunds.

Pre-Orders

Pre-order items follow the production timeline specified on the product page.

Production begins after purchase confirmation.

Estimated timelines are provided as guidance and may vary.

2. Shipping Times

Delivery times depend on your location and selected shipping method.

Domestic Shipping (Morocco)

Estimated delivery: 2–5 business days after dispatch.

International Shipping

Estimated delivery: 5–15 business days after dispatch.

Delivery times may vary depending on customs and destination country.

3. Shipping Fees

Shipping costs are calculated at checkout based on:

Destination
Package weight
Selected shipping method

All fees are displayed before payment confirmation.

4. Customs & Duties (International Orders)

International shipments may be subject to:

Customs duties
Import taxes
Additional fees

These charges are the responsibility of the customer.

Bold Roots® has no control over customs processes.

5. Tracking Information

Once your order is shipped, you will receive a tracking number via email.

Please allow up to 24 hours for tracking information to update.

If you do not receive tracking details, contact:

📩 contact@theboldroots.com

6. Shipping Delays

Shipping delays may occur due to:

High-demand drops
Carrier delays
Customs clearance
Weather conditions
Holidays or peak seasons

Bold Roots® is not responsible for carrier-related delays once the package has been dispatched.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping details.

If incorrect information is entered:

We are not responsible for lost packages
Additional shipping fees may apply for reshipment

Please contact us immediately if you notice an error before dispatch.

8. Lost or Stolen Packages

Once a package is marked as delivered by the carrier, Bold Roots® is not responsible for:

Lost parcels
Stolen packages
Delivery issues at the destination

We recommend contacting the shipping carrier directly for claims.

9. Contact

For any shipping-related inquiries: